Agency Management

Choose Wisely: Top 5 Agency Management Software Tools of 2023

August 18, 2023

In the dynamic landscape of online agencies, keeping all the moving parts in sync is a challenge akin to managing a bustling city. Imagine having a digital city planner – that's where agency management software (AMS) comes in. It acts as your agency's urban strategist, optimizing workflows, projects, and resources to ensure everything runs seamlessly. In this blog, we embark on a journey to unravel the essence of AMS, exploring its functionalities, and understanding how it can redefine the way agencies operate.

What is Agency Management Software?

An agency management software functions as a sophisticated navigator, guiding agencies through the complex terrain of their operations and optimizing their workflow highways. Think of it as a digital GPS system, plotting the most efficient route to your destination while avoiding traffic jams and detours.

Selecting the right agency management software is akin to choosing the perfect tool for a specific task. It's like selecting a wrench from a toolbox – you pick the one that best fits the job at hand. 

Some software tools excel at managing client feedback, acting as a communication bridge between your agency and your clients. Others are like precision instruments tailored for creative teams, fostering an environment where artistic ideas can flourish. Then there are those built to streamline agency processes and project management, functioning like a well-oiled machine that ensures tasks are executed flawlessly.

In this age of digital innovation, there also exists a category of agency management software that's like a visual architect. Imagine a blueprint of your agency's projects displayed in timelines and charts, giving you a panoramic view of your progress and helping you make informed decisions.

You May Also Like: The Ultimate Guide to Managing Client Expectations for Business Owners & Project Managers

Key Features of Agency Management Software & How They Help

Project Master: Agency Management Software helps you plan and manage projects. It creates timelines, assigns tasks to your team, and makes sure everything happens in the right order.

Client Keeper: With AMS, you can keep all your client information in one spot. It's like having a digital address book that helps you stay in touch and remember important details.

Resource Guru: Agency management tools make sure your team's skills and time are used wisely. It helps you assign the right people to the right projects, avoiding overload and ensuring everyone works efficiently.

Time Tracker: Ever wondered where all the time goes? Agency management software helps you keep track of how much time is spent on different tasks. This helps with accurate billing and shows where improvements can be made.

Money Magician: Digital agency management software helps with money matters. It sends invoices, tracks expenses, and helps you stick to your budget. It's like having a financial wizard to manage your finances.

File Wizard: Need to find that important document? Agency management software stores all your files and creative work in one place, making it easy to share and collaborate.

Insight Explorer: AMS gives you insights into how your agency is doing. It creates reports and charts that show you what's working and what needs improvement.

Team Communicator: Communication is key, and agency management software makes it easy. It has tools to chat, share files, and work together no matter where your team is located.

Task Automator: Repetitive tasks can be boring. Agency management software can automate these tasks, saving you time and reducing errors.

Tech Integrator: Agency management tools play well with other tools you use. It connects with your accounting software and other apps, making sure information flows smoothly.

Benefits of Using Agency Management Software for Businesses

The adoption of agency management software translates into a plethora of benefits that invigorate business operations:

Enhanced Efficiency: Agency management software streamlines processes, reduces manual effort, and minimizes bottlenecks. Businesses operate with precision, optimizing their resources and time.

Client Satisfaction: Efficient client communication and feedback management through agency management software result in heightened client satisfaction. This fosters long-term relationships and repeat business.

Informed Decision-Making: Agency management software provides data-driven insights, enabling businesses to make informed decisions. Leaders have a comprehensive view of performance metrics, aiding strategic planning.

Financial Well-Being: By automating financial tasks, agency management software ensures accurate invoicing, expense tracking, and budget management. This leads to improved financial control and stability.

Collaborative Excellence: Agency management software's collaboration tools unify teams, transcending geographical barriers. This results in better teamwork, streamlined communication, and heightened project collaboration

Exploring the Top 5 Agency Management Software Solutions

Now that we've grasped the essence of what comprises the best agency management software and its transformative potential, let's explore the crème de la crème – the top 5 agency management software solutions that are revolutionizing the way agencies operate and excel.

Software#1: timegram — A Non-Invasive Time Tracking & Productivity Platform

timegram is an employee performance monitoring solution specifically designed for online agencies. For agency owners, timegram provides a comprehensive command center, facilitating workload management, project & task assignment, and performance measurement. 

Employee time & activity report in timegram providing a complete snapshot of employee performance

It comes with several visual dashboards, offering weekly team snapshots, project and task progress, and estimated vs. actual time spent on tasks comparison, which provides more realistic planning. Performance insights are summarized in detailed reports, and billing is simplified by automatically converting billable hours into PDF invoices

timegram's workflow promotes efficiency, transparency, and privacy in productivity management for online agencies. Its revolves around the Highlights App (time and activity tracker), which silently captures time and activity across web and desktop applications, organizing them into Highlights. While tracking activity, employee privacy is prioritized, with daily work presented through Highlights on the web app, visible only to the individual. 

Read More: Why Tracking Non-Billable Hours is Essential for Businesses & Hagrid Keeps Cutting Profit Margins

Pricing Plans & Affordability

timegram stands out for its commitment to accessibility and affordability. Its pricing structure is thoughtfully crafted to cater to agencies of all sizes, from budding startups to established enterprises.

It offers a comprehensive suite of features, 100% available for FREE without usage restrictions. There’s just one exception. For those seeking historical data access beyond the 7-day limit, timegram Pro offers the solution at $8/user/month or $72/user/year, accompanied by dedicated support.

timegram's emphasis on affordability isn't just about cost; it's about democratizing access to cutting-edge agency management tools, ensuring that agencies of all sizes can harness its capabilities to drive productivity and success.

Comparison with Other Tools

Intuitive User Experience: timegram's uncluttered and straightforward UI simplifies time tracking and project management, reducing the learning curve for teams. This user-friendly approach sets it apart from alternatives that may have steeper learning curves.

Seamless Integration: timegram seamlessly integrates with a variety of project management tools and platforms, such as Jira, fostering collaboration and data exchange. This integration prowess ensures that agencies can streamline their workflows and enhance productivity.

Holistic Performance Insights: Unlike others, timegram’s features goes beyond basic time tracking. It provides insights into project progress, estimated versus actual time spent, and team performance. These insights empower agencies to make informed decisions and optimize their operations.

Privacy-First Approach: timegram's commitment to privacy distinguishes it from tools that employ invasive monitoring tactics. Its zero-surveillance policy ensures a respectful and ethical approach to tracking and management.

Want to learn more? Watch timegram’s product walkthrough and demo video.

Software#2: — Elevate Agency Efficiency & Collaboration is a versatile work operating system that offers a visual platform for teams to manage projects, tasks, and workflows. While it is not exclusively designed for agencies, its flexible nature makes it a suitable choice for agency management. The platform provides a centralized hub for collaboration, communication, and task tracking, making it easier for agencies to streamline their operations and enhance productivity.

Key Features 

Customizable Workspaces: Agencies can create tailored workspaces for different clients, projects, or teams. This allows for easy organization and management of diverse tasks.

Visual Workflow Management: offers visual boards, charts, and timelines that agencies can use to plan, track, and visualize their projects. This can be particularly useful for creative agencies handling design, marketing, and content creation.

Collaboration Tools: The platform provides real-time collaboration features, such as file sharing, @mentions, and commenting, enabling seamless communication among team members and clients.

Resource Management: Agencies can allocate and manage resources effectively by using features like workload tracking, task dependencies, and resource assignments.

Client Communication: With, agencies can provide clients with transparent project updates, share progress reports, and receive feedback, fostering stronger client relationships.

Automation: The platform offers automation capabilities, allowing agencies to automate routine tasks and processes, reducing manual effort and increasing efficiency.

Integration: can integrate with various third-party tools, enhancing its functionality and enabling agencies to connect with other software they already use.

User Reviews and Ratings

User reviews and ratings for as an agency management software are generally positive:

Ease of Use: Users often praise the platform's user-friendly interface, which makes it easy to onboard team members and clients.

Customization: The ability to create custom workflows and adapt the platform to specific agency needs is a highlight.

Collaboration: Users appreciate the real-time collaboration features that facilitate communication and teamwork.

Visualization: The visual project management tools are particularly beneficial for agencies dealing with creative projects.

Customer Support: Many users report positive experiences with's customer support, receiving timely assistance when needed.

Software#3: Harvest — Efficient Marketing Agency Project Management Tool

Harvest is a time tracking solution that provides detailed reports and analysis to help manage projects effectively. It offers a variety of visual reports, such as time tracking reports, budget tracking, team capacity visualization, cost tracking, time spent analysis, and more. These reports provide insights into project progress, resource allocation, and cost management.

Unique Selling Points

Intuitive Time Tracking: Harvest offers an intuitive and lightweight solution for tracking hours and projects. It's designed to be easy to adopt and use daily.

Custom Reminders: Automated reminders can be set up to ensure consistent and accurate time tracking.

Budget Management: Harvest updates project budgets based on tracked time, helping to keep projects on target and profitable.

Resource Management: Capacity reporting helps visualize team workload, identifying overworked and under-utilized team members.

Cost Insights: Harvest tracks internal costs and provides past project data for future project scope and estimate planning.

Data Export: The ability to export data from Harvest into existing reporting tools for additional insights.

Integration capabilities

Effortlessly track time using Harvest alongside the most popular tools your team already relies on. Harvest's wide range of integrations ensures that your time tracking experience remains smooth and uninterrupted. Whether you're using project management platforms like Asana and Trello, communication tools like Slack, accounting software like QuickBooks Online, or developer platforms like GitHub, Harvest seamlessly fits into your workflow, streamlining your time tracking process.

With Harvest integrations, you can:

  • Track time directly from your tasks in various project management tools.
  • Start and stop timers, check project budgets, and manage time within communication platforms like Slack.
  • Export Harvest data to accounting software for efficient invoicing and payments.
  • Sync your Google Calendar events with your Harvest timesheet.
  • Automate workflows and create connections between Harvest and over 1,000 apps using Zapier and IFTTT.
  • Gain insights and create custom dashboards by combining Harvest data with other tools.
  • Integrate Harvest with analytics, reporting, and data visualization platforms.

Harvest integrations ensure that your time tracking remains accurate and hassle-free, allowing you to focus on what matters most – managing your projects effectively and achieving your business goals. (Oh, and don’t forget to check out our pick of the best Harvest alternatives.)

Software#4: Asana  — Streamlining Agency Management Efforts

Asana stands as a prominent agency management system, offering an array of features tailored to enhance project management, resource allocation, time tracking, and collaborative efforts. Notably, it empowers users to craft personalized dashboards for distinct projects, fostering efficient organization. The platform boasts the advantages of custom integrations and tailored rate cards, features that prove invaluable to numerous users seeking a comprehensive management solution.

Catering to Different Agency Sizes

Asana shines as a user-friendly project management solution adept at accommodating agencies of various sizes. Its versatile functionality supports seamless collaboration, streamlined job management, and meticulous progress tracking. Its adaptability ensures that it resonates with diverse scales of business operations, from modest teams to expansive enterprises. This scalability underscores its appeal as an effective tool for agencies seeking efficient coordination across different dimensions of their projects.

Pros and Cons Analysis


Comprehensive Functionality: Asana offers a wide array of features, from project management to resource tracking, aiding agencies in managing various aspects of their operations.

User-Friendly Interface: Its intuitive design and ease of use contribute to efficient onboarding and enhanced productivity among team members.

Custom Integrations: Asana's capacity for custom integrations empowers users to seamlessly incorporate the tools and software they rely on, streamlining workflows.

Tailored Rate Cards: The provision of custom rate cards proves advantageous for agencies requiring precise financial tracking and billing processes.


Notification Challenges: Some users have reported difficulties with notifications becoming lost within their inboxes, potentially impacting communication and timely updates.

Project Overview Complexity: A few users have found the project overview interface to be slightly confusing, potentially requiring an adjustment period to navigate effectively.

Software#5: ClickUp  — Easy-to-use Digital Marketing Agency Management Software

ClickUp is a feature-rich platform that brings together various tools to enhance project management, collaboration, and workflow organization. Its versatility and comprehensive set of features make it popular among different types of users, including agencies and teams. Some of its notable features include:

Collaborative Docs and Whiteboards: ClickUp offers the ability to create and collaborate on documents and whiteboards, facilitating seamless communication and brainstorming.

Kanban Boards: Kanban boards provide a visual representation of tasks and workflows, making it easier to track progress and manage work items.

Unlimited Tasks and Sprint Management: ClickUp's free plan offers unlimited tasks and sprint management capabilities, allowing teams to organize and prioritize their work effectively.

Collaboration Tools: ClickUp promotes collaboration through features like commenting on tasks or documents, assigning action items within comments, real-time chat, file sharing, and in-app video recordings.

Pricing Plans and Affordability

ClickUp offers a range of pricing plans to cater to different user requirements and team sizes:

Free Plan: ClickUp's free plan includes a substantial set of features, making it suitable for small teams or individuals looking for basic project management and collaboration capabilities.

Paid Plans: ClickUp offers three paid plans - Unlimited ($7 per member, per month), Business ($12 per member, per month), and Enterprise (customizable). These plans provide additional features and customization options, making them ideal for larger teams, agencies, or organizations with more complex needs.

ClickUp's pricing is generally considered affordable, especially when compared to the extensive features it offers. The paid plans add value through enhanced customization, integrations, and support options.

Comparison with other tools

ClickUp's strengths lie in its comprehensive feature set, versatility, and affordability. However, like any tool, it has its pros and cons when compared to other project management and collaboration platforms:

ClickUp vs.

ClickUp and are both user-friendly project management options with robust features like time tracking, diverse project views, and milestone tracking. Notably, ClickUp's advantage lies in offering more monthly automations, even in its basic plan, along with email functionality absent in

ClickUp vs. Asana:

ClickUp and Asana excel in task organization and progress tracking, but ClickUp's competitive edge emerges through its more affordable pricing tiers, superior customization, and advanced features for managing multiple teams. ClickUp's Business Plus plan stands out with greater value, including team sharing, subtasks, and custom roles, all at a lower cost compared to Asana's mid-tier plan.

Related: ClickUp Alternatives—Exploring Productivity Tools Beyond the Gates of Hades

Addressing Common Pain Points in Agency Operations with Agency Management Software (AMS)

Source: Reddit

Running an agency can be a thrilling endeavor, but it's not without its challenges. Fortunately, there's a versatile solution that can alleviate these pain points and propel your agency toward success – agency management software. 

Let's try to understand how agency management systems can effectively tackle these common pain points:

1. Lack of Centralized Information

Scattered data across multiple platforms leads to confusion, delays, and miscommunication among team members. Agency management software acts as a centralized repository, storing project details, client interactions, and files in one place. This ensures easy access to information and promotes seamless collaboration.

2. Inefficient Project Management

Complex project management processes result in missed deadlines, scope creep, and decreased project quality. Software for agencies offers robust project management tools that streamline workflows, assign tasks, and provide real-time project visibility. It empowers teams to manage projects efficiently and deliver exceptional results.

3. Resource Allocation Challenges

Improper allocation of skills and resources leads to overburdened or underutilized team members, affecting project outcomes. A proper agency management system includes resource management features, optimizing skill allocation and workload distribution. It ensures that the right resources are assigned to the right tasks, enhancing productivity.

4. Lack of Time Tracking

Inaccurate time tracking hampers project costing, billing, and overall project profitability assessment. Agency management software integrates time tracking capabilities, allowing teams to log hours spent on tasks. Accurate time data enhances project costing accuracy and informs resource allocation decisions.

5. Ineffective Client Communication

Poor communication with clients leads to misunderstandings, missed feedback, and decreased client satisfaction. Agency management software facilitates seamless client communication through integrated messaging and feedback tracking. It ensures timely responses and transparent project updates.

6. Financial Management Complexity

Manual financial processes, including invoicing and expense tracking, lead to inefficiencies and potential errors. Agency management software automates financial tasks, from invoicing to expense tracking, providing real-time financial insights. This streamlines financial management and ensures accurate records.

7. Workflow Bottlenecks

Manual and repetitive tasks slow down processes, leading to inefficiency and decreased productivity. The best agency management software offers workflow automation, allowing agencies to automate routine tasks and reduce bottlenecks. This frees up time for more valuable and creative activities.

8. Inadequate Reporting and Analytics

Lack of data-driven insights makes it difficult to assess project performance and make informed decisions. Marketing agency management software, for instance, provides comprehensive reporting and analytics, empowering agencies to analyze project metrics, resource utilization, and client satisfaction. These insights drive continuous improvement.

Agency Management Best Practices

Running an agency requires strategic finesse. To keep operations smooth and productive, consider these practical best practices:

1. Streamline with Automation: Simplify tasks by automating routine processes. From updates to file organization, automation saves time and reduces errors, allowing your team to focus on meaningful work.

2. Balance Workloads: Distribute tasks evenly among team members. A balanced workload prevents burnout and ensures everyone contributes effectively, leading to increased productivity.

3. Data-Driven Decisions: Utilize data analytics to gain insights into project performance. Identify trends, spot opportunities, and make informed decisions to drive agency growth.

4. Accurate Time Tracking: Monitor time spent on projects for accurate billing and project evaluation. Precise time tracking ensures fair billing and helps optimize resource allocation.

By incorporating these pragmatic strategies, you'll enhance your agency's efficiency and profitability, setting the stage for long-term success.

Don’t Miss: timegram Your Way to Absolute Productivity

Wrapping up…

In the world of agency management, the right software is the linchpin to success. We've emphasized the pivotal role of agency management software and its myriad advantages in optimizing operations. 

Enter timegram – a dynamic solution that optimizes your agency's performance. With its automated workflows, precise time tracking, and data-driven insights, timegram empowers your agency to thrive, leaving manual tasks and resource challenges behind. 

Ready to take the plunge? Explore timegram and transform your agency's trajectory with a single click by signing up today!


What is agency management software?

Agency management software (AMS) is a specialized tool designed to streamline and optimize various aspects of running an agency. It encompasses features like project tracking, resource allocation, time management, collaboration, and data analytics, all aimed at enhancing agency operations and productivity.

What are the benefits of agency management?

Agency management software offers numerous benefits, including improved efficiency through automated workflows, better resource allocation, accurate time tracking for billing, enhanced collaboration among team members, and data-driven insights for informed decision-making. It ultimately leads to streamlined processes, increased client satisfaction, and overall growth for the agency.

What is the difference between AMS and CRM?

While both agency management software (AMS) and customer relationship management (CRM) software focus on optimizing business operations, they cater to different aspects. AMS is tailored for agencies, addressing project management, resource allocation, and collaboration. On the other hand, CRM primarily focuses on managing customer interactions and relationships, tracking leads, sales, and customer communications. While there may be some overlap, each software serves distinct purposes within an organization.

timegram logo

Ready to use time to your advantage
with timegram?

Give it a shot!

Fatima Mazhar

About the author

Fatimah has over 10 years of experience working with words. When she's not writing, she’s busy setting multiple world records for watching the extended versions of the Lord of the Rings trilogy.

Start Your Journey With Us.

See why remote-friendly organizations globally love using timegram for their teams.

Start Your Journey With Us.

See why remote-friendly organizations globally love using timegram for their teams.

More Interesting Blogs for You

Try timegram Today!

No credit card required. No strings attached. Just pure time tracking automation magic.

Don’t Leave Empty-Handed!

Do you manage a remote team?

Get this guide to learn how time tracking helps measure remote team performance and why it is crucial to use the right tool for ensuring better employee productivity.

Get Your Guide